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Terms & Conditions

Reservation Policy

  • Pay in full amount when you book.
  • Guests must be 18 years or older.
  • No foreign national at goSTOPS Alleppey
    We don't have the requisite permissions to host foreigners at these locations.
  • Rates can change based on availability and season.
  • GST applies to all purchases at goSTOPS.
  • Check your booking voucher to ensure that the date, rate, and room type match what you have booked.
  • Choose the right dorm according to your gender: Mixed, Male Only, or Female Only.
    Men are not allowed to check-in to a female dorm, and women are not allowed to check-in to a male dorm. No refunds will be applicable in such cases.
  • Private rooms accommodate only 2 people, extra beds are not available.
  • In order to enhance the safety of our guests, we have implemented industry first smartphone (IOS / Android) operable digital door locks at most locations (except Naggar, Srinagar, Rishikesh Tapovan, Mumbai and Leh), hence the guests are required to possess a smartphone (IOS / Android) while they stay at goSTOPS for accessing their respective room.

Cancellation & Changes

  • Cancel or modify for free up to 15 days or 360 hours before the standard check-in time.
    Standard check-in is at 1 PM time.
  • No changes allowed after the cut-off date.
  • Email at hello@gostops.com to cancel or modify your booking.
    Bookings made to OTA partners like MakeMyTrip, Booking.com, etc., can be cancelled only via them only.
  • Refunds are processed immediately but might take upto 15 days to reach your bank.
  • No-Shows are charged 100% of the reservation.
  • No refunds for early departures.

Check-In & Check-Out

  • Check-in: 1 PM onwards . Early check-in is free but subject to availability.
    Early check-in availability can only be confirmed on the day of check-in. We cannot confirm early check-in in advance. Please inquire when you arrive at the property.

    PLEASE NOTE: Early Check-in available only after 7AM. For checking-in earlier, you have to book the previous night.
  • Check-out: before 10AM. Late check-out is not possible.
    Our properties have common areas, shared washrooms and luggage storage. You can use these facilities before check-in and after check-out.
  • Bring a valid ID: Aadhar Card, Driving License, Voter ID or Passport.
  • For foreign guests need a passport with valid visa.
  • IDs with local addresses are not accepted (except goSTOPS Dehradun Maldevta).
  • Couple-friendly hostel, but both guests must be over 18.
  • No non-resident guests beyond the reception.

Stay Policy

  • Free Wi-Fi up to 2GB per user per day. Additional data available for purchase.
  • Observe "Silent hours" from 10 PM to 8 AM.
  • No Alcohol consumption at goSTOPS properties.
  • Smoking is allowed in designated smoking zones only. All rooms are non-smoking.
  • Unlawful activities (eg. gambling, prostitution, illegal goods, drugs) are strictly prohibited.
  • No eating in dorms or private rooms.
  • Limited Vehicle Parking, subject to availability.
  • Swimming Pool available at selected goSTOPS locations.
    Seasonal swimming pool access at your own risk.
  • Common areas and gadgets for entertainment cannot be restricted by guests.
  • Guests are responsible for their belongings stored in the lockers. Hostel not responsible for lost or damaged items. Lost locker key penalty: INR 500.
  • Heaters can be provided on demand only in private rooms.
  • Guests are responsible for property damage and will be charged accordingly.
  • goSTOPS reserves the right to admission.
  • At goSTOPS we have a 24*7 Cafe and "NO OUTSIDE FOOD AND BEVERAGES" are allowed inside the premises, except at Naggar, Srinagar, Rishikesh Tapovan, Mumbai and Leh.

Food and Beverage Policy (Applies for Breakfast & Dinner Included rates)

Breakfast Policy (Applies only for Breakfast Included rates)
  • Breakfast Timing: Breakfast will be served daily between 6:00 AM and 11:00 AM.
  • Breakfast Schedule: Breakfast will be served on the second day of the booking and subsequent days.
    if the booking is from the 1st to the 2nd, breakfast will be served on the 2nd; if the booking is from the 1st to the 3rd, breakfast will be served on the 2nd and 3rd.
  • Breakfast Selection: Guests can only choose their breakfast from the breakfast combo options, and these cannot be changed to other items.
  • No Refunds: Breakfast is part of the breakfast package and therefore cannot be refunded.
Breakfast & Dinner Policy (Applies for Breakfast & Dinner Included rates)
  • Meal Timing: Breakfast : 6:00 A.M - 11:00 A.M , Dinner : 7:00 PM - 11:00 PM
  • Breakfast & Dinner Schedule: Dinner will be served on the same day of the booking and subsequent days, while breakfast will be served on the second day of the booking and subsequent days.
    If the booking is for the 1st to the 2nd, dinner will be served on the 1st, and breakfast will be served on the 2nd. If the booking is from the 1st to the 3rd, dinner will be served on the 1st and 2nd, and breakfast will be served on the 2nd and 3rd.
  • Breakfast & Dinner Selection: Guests are required to choose their breakfast and dinner from the provided combo options, and these selections cannot be altered or changed to other items.
  • Please note that breakfast and dinner are integral parts of the package and, as such, are non-refundable.

Special Policies

Pet(cats and dogs) Policy

  1. Only cats and dogs are allowed.
  2. Pets are allowed only in the private room at an extra cost of INR 500.
  3. Pets must not disturb others guest.
  4. You’re at all times responsible for your pets..

Foreign Guest Policy

  1. All foreign nationals should have a valid passport with a valid visa.
  2. Some of our properties i.e goSTOPS Alleppey currently doesn't have required licenses to host foreign citizens.
  3. Citizens of Pakistan, China, Myanmar might need extra requirements to stay.

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